Transforming the Human In Human Resources®



This Program has been approved for up to 10 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).


HBL Resources, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.  This program is valid for up to 10 PDCs for the SHRM-CP® or SHRM-SCP®.”

Join National Management Training Week 
(Annually) 3rd Full Week of August

Transforming the Human in Human Resources® 

The week invests in the knowledge and talents of the people businesses entrust with the role of manager. National Management Training Week hopes to create productive conversations in our workforce that lead to improved management training practices and the development of excellent managers.

Lisa I. Perez
Founder & CEO The Complete Manager Makeover & National Management Training Week

Transforming the Human in Human Resources® 

Based on The Complete Manager Makeover® curriculum and its author’s 30 years of Human Resource experience, The Complete Manager Makeover® Memberships offers HR Compliance Support, Management and Leadership development training that provides relevant, practical and essential support to strengthen managerial skills used at every stage of the employee life cycle including:  recruitment, interviewing, on boarding, development, retention, separation and so much more.  

Use Coupon Code CMMSummit for 15% off your First  Purchase Including Memberships!

Memberships Include Some/All of the Following:

Online Learning Management System (LMS) - Unlimited Access to over 150 Courses 
HR360 HR Database
Ongoing Content & Instruction
Ongoing Content & Instruction
Bi-Weekly Q&A Sessions
Access to Current & Future Pre-Recorded Webinar Content
Member Perks Program and more...

Dr. Carrie O. Graham

Owner & Consultant
Learning and Solutions

Assessments are an efficient way to identify how to improve your curriculum. Gather data to encourage audience active engagement, improve content retention, and ensure appropriate application.

Use Coupon Code: CMM2021 for 20% off

Carrie Graham

 $250 Value

The CMM Summit Feb 2021 Swag Bag Access

Erica McBeth
Author, Speaker & Advocate for Human Connection  

Use the code, MANAGERMAKEOVER and get 50% off Erica McBeth’s four-part instruction video series “How to Make New Friends & Beat Loneliness”.

Erica McBeth

Val Shah
Health and Wellness Expert, DROM™ Practice

Give yourself a well deserved break by doing this 10 minute DROM Energizer to flip your mindset and increase your energy or bring yourself into calm with this guided meditation!

FREE DROM Workday Energizer and Calm Meditation 

Tiffany Jameson, MBA, PHR
Inclusion Consultant, Grit and Flow

Tiffany Jameson

50% Off - Workshop - Creating Inclusive Job Descriptions

One of the significant ways to make a lasting change to your company's inclusion efforts is to look at your job descriptions. Join us to learn where to start!


Creating Inclusive Job Descriptions WORKSHOP

Nancy Matthews

Leadership, Sales & Marketing Expert, Author, Speaker, Founder, Women's Prosperity Network

3 Simple Tools to Begin Living The One Philosophy. Embracing these principles will increase opportunities, happiness and improve every aspect of your business and your life..

Copyright © 2021 The Complete Manager Makeover. All Rights Reserved. 

Kristen Knowles

President & CEO, Brave Leaders Group 

The Building Blocks for Creating Transformative Leadership Programs

According to a recent global human capital survey, only18% of leaders felt they were equipped to handle the leadership challenges they face. Only 30% of companies felt their leadership development programs were effective. Leadership is a billion-dollar industry that has failed to produce real results. Why? Leadership is not about more head knowledge, it is about transformation that produces the capability and behaviors to truly lead through whatever the leader faces. Most programs are expensive, filled with busy work, and an ineffective use of time. It’s time to disrupt the industry and rebuild our programs to meet the ever-growing challenges leaders are facing and create truly transformative programs your leaders want to be a part of. 

In this talk you will learn: Objectives:

1. Insights to discover why your Learning & Development program is only 30% effective. 

2. Uncover the missing foundational elements of leadership development.

3. Ignite a top-down approach for effective implementation.

4. Discover the four building blocks of  transformative & impactful leadership programs.

Kristen Knowles is a 13x award winning leadership expert. Over the last 10 years, she has built and led multiple coaching and leadership programs for top companies worldwide. Her passion is helping organizations create brave cultures and developing leaders to lead from their purpose. She is the CEO of Brave Leaders Group, a full-suite leadership firm that specializes in offering unique leadership experiences that create impactful moments and inspire growth. She offers a unique opportunity to implement strategies that create empowering cultures and breaks apart our previous ideas of leadership to create brave leaders that will mark history and change the narrative for leadership going forward. Her vast experience spans internationally and includes: VP and Chairman of the board of directors for an international non-profit organization, Head of HR and Talent, as well as a global organizational development consultant for multiple start-ups. 


Sara Emhof 

Culture Coach 

Four New Rules of Remote Leadership 

This session will discuss the changing demands of remote leaders and how leaders can start making shifts today to increase employee engagement, and collaboration. Participants attending this session will: 

1. Identify the changing expectations of remote leaders.

2. Assess how well they have adapted to 4 new rules of remote leadership.

3. Create 3 actionable steps they can take in the next week to shift their leadership style to enhance their remote leadership skills.

Sara Emhof is a Culture Coach and Founder of MOGA. She helps companies create a thriving remote culture by providing measurable solutions that build the major indicators of employee and customer satisfaction; trust, purpose and belonging.  Sara has been studying the role our social environment plays in our level of engagement for over 15 years. By building trust, purpose and belonging, first, she has improved student outcomes, became a top sales rep, and coached executives to create better results from their teams. 


Dr. BehNaz Gholami

Managing Director, Dizen Group

Design Thinking for Organizational Transformation

This session is an exceptional research-based and methodology agnostic introduction  which translates Design Thinking to Organizational Change language and shows managers and HR professionals, who deal with change in their organizations, how to create and build practical and strategic solutions by integrating Design Thinking into Organizational Change practices.

1. To introduce Design Thinking and explain why it is essential for  professionals, who are dealing with change, to have it in their portfolio.

2. To map Design Thinking into Change Management practices and translate it precisely for organizational change.

3. To introduce a systematic and practical approach to when and how Design Thinking can significantly impact change management outcomes.

Dr. Behnaz Gholami is a social scientist and researcher, an experience designer, and a change strategist. She is internationally experienced in successfully developing and implementing organizational change management strategies and other business services based on human-centered design and multidisciplinary pragmatic methods and scientific approaches such as design thinking, neuroscience, and psychology, gamification, mindfulness, behavioral economics and experience management. Her mission is to put human needs and desires at the center of all business practices. 


Lauren Balukjian

CEO & Founder, 7x7 Experiment

Beyond Human Instincts: How to Build the Resilience of a Warrior

When faced with unexpected circumstances, highly motivated leaders are biologically hardwired to jump into “fix-it-mode”.  Despite this powerful skill, if not done with a clear intention and team buy-in, the collateral damage can be devastating to the team’s morale, retention, and overall impact.

During this interactive 45-minute session, professionals will take a journey within and reconnect with their resilient warrior within. Following this session, leaders will have:

A powerful intention-setting framework to address interpersonal relations and communication of goals.

An understanding of the four cornerstones to build a team that is aligned on a vision.

A clear understanding of why vulnerable leaders create deeper trust and stronger relationships over the long-term.

A fierce warrior at her core, Lauren Balukjian's purpose is to empower business professionals to build the resilience of warrior by aligning leadership skills to a source of collaboration, vulnerability, and authenticity. 

After 10+ years as a high-tech marketer in Silicon Valley, Lauren traded the comforts of 'Corporate America' for riskier path that aligned with her values: authenticity, connection, and truth. As a CTI-trained leadership coach, Lauren teaches the power of experimentation to break patterns and shift into a growth mindset.

A single mother to four children, she's also passionate about building global communities for women and youth.  She founded and leads the 7x7 Experiment - a community and program for women of all ages, backgrounds, and ethnicities to embrace imperfection.   A former Ivy-league athlete, Lauren brings passion, dedication, and a team spirit to every workshop, speaking engagement, and coaching session. 

To work with Lauren visit and connect with her on Instagram, Facebook, and LinkedIn at @LaurenBalukjian.


Anna Kemmerer

isolved HCM, Solution Consultant

The first 30 attendees to REGISTER and attend the Human Capital Management Tech DEMO during the lunch hour will receive a $15.00 DOOR DASH E-Voucher. Sponsored by isolved

Anna Kemmerer, isolved Solutions Consultant, has an extensive background relating to HCM operations, project management, & implementation. 


Dan McPherson

CEO, Leaders Must Lead

Feedback is the Answer to Improved Human Connection

Valuable feedback matters, but the majority of the feedback shared in the workplace is delivered so poorly that even the positive conversations inspire dread in giver and receiver alike. This much change if we are to have any hope of developing a true human connection.

In this session, participants will learn:

1. A clear, objective perspective regarding feedback which will substantially improve ability to actively, empathetically listen to others with who we both give and receive feedback. 

2. How to immediately implement a simple, yet powerful ‘Feedback Loop’ which dramatically improves personal receptivity and listening skills.

3. Development of a strategic approach to delivering clear, organized, persuasive messages designed to nourish growth without destroying roots.

Dan McPherson, International Speaker, Business and Personal Development Coach, and CEO of Leaders Must Lead, is on a mission to help Creatives and Entrepreneurs create and grow profit and understand that Dreams ARE Real. With more than 25 years of experience in corporate roles leading teams of up to 2000 and responsible for more than $150M in revenue, Dan is a recognized expert in leadership, sales, and business strategy. Through his Dreams ARE Real Podcast, Foundations of Success Training, and powerful 1-1 coaching, Dan helps entrepreneurs around the world from musicians and artists to chiropractors, coaches, retailers, and beyond experience success and accomplish their goals.


Diana Acuna

Senior Manager, Advisory Services, Mavenlink

Transform from Emotional Awareness to Actionable Emotional Intelligence

In this talk Diana peels back the layers of Emotional Intelligence to discuss how simple modifications to the way we think, speak and write can increase our Emotional Intelligence which will lead to improved communication, productivity, confidence and focus.

 What to Expect

1. Uncover the components of emotional intelligence and competencies that are learnable.

2. Assimilate tangible tools and techniques to increase competency in Emotional Intelligence.

3. Learn how awareness and consistency of these methods will lead to positive outcomes in your career and life.

Diana Acuna has worked in Software as a Service (SaaS) for nearly 20 years and across Professional Services, Human Capital Management (HCM), Talent Acquisition and Health Care industries. She is currently a Sr. Manager at Mavenlink where she manages a team of consultants that support prospective and existing clients in evaluating, implementing and adopting their software. As her side hustle, she is passionate about helping individuals grow their emotional intelligence to drive lasting change in their careers and lives. 


Rodger Biddle

isolved HCM, Regional Manager, Channels & Alliances

The first 30 attendees to REGISTER and attend the Human Capital Management Tech DEMO during the lunch hour will receive a $15.00 DOOR DASH E-Voucher. Sponsored by isolved

Rodger Biddle, isolved Regional Manager of Channels and Alliances, is a tenured professional rooted in financial services: employee benefits & retirement plans, enrollment technology, & strategic partnerships.


Val Shah

Health and Wellness Expert, DROM Practice

For over a decade, Val Shah, owner and creator of Drom, has been introducing the value of moving and having fun to thousands of people across North America and around the world. She has seen and experienced first-hand the difference movement and drumming can make in one’s life. DROM comes from balancing the energy of movement, music and the drumbeat with the practice of calm stillness and intentional breath work. 

Val is an international presenter who promotes the importance of mental health and well-being through DROM.  From corporate events and speaking engagements to energizers, a membership program and trainings, no matter the size of audience, Val engages people to move, think creatively, reduce stress and feel a renewed sense of empowerment.



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